You have up to 30 calendar days from the time you receive your item(s) to initiate a return for refund or exchange.
Product Return Form
(Please print, complete this form, and send it with your returns)
State & Zip code:_________________Phone:________________Email Address:______________________________
*Date of Purchase:_________________________________*Date of Return:________________________________
*Number of items being returned: ________
*Wireless phone make and model number compatible with those items: ____________________________________
*Reason for Return (Required for Processing): _____________________________________________________________________________________ _____________________________________________________________________________________
*Order # : ______________
*Check One: +Exchange________* OR +Refund________ : Amount: $______
*FOR ALL EXCHANGES AFTER 14 DAYS TO UPTO 30 DAYS: Please note that all OEM product exchanges after days must be sent directly to its respective manufacturer. Only Generic/ Aftermarket accessories may be returned to C.P.A.W. for exchange within 14 days of receipt.
+Please note: The current turn-around time for returns/ exchanges is two weeks because all returned products must be thoroughly inspected before an exchange is shipped or a credit is issued. Items marked with an asterisk (*) are required for processing your return/exchange. Sorry, returns for exchange cannot be made for exchange with accessories for a different phone because exchanges are offered only for the purpose of replacing/ repairing defective item(s). C.P.A.W. will not accept products for exchange when returned due to normal wear and tear such as erased numbers on the keypads, frayed cell phone case material, exhausted batteries - batteries must be replaced by the customer for products such as StarTAC Organizers, vibra clips, etc. that operate on disposable batteries.
All returns/exchanges are accepted by mail only so that you may have an unbiased 3rd party proof of delivery. C.P.A.W. does require an RMA number for sending returns - However, C.P.A.W. will NOT be responsible for returns sent without the "e;proof of purchase"e; (copy of the order/packing slip) AND a completed Product Return Form (this form). For your protection, please send your item(s) INSURED via a shipper that provides tracking and accountability if the package is lost in transit.
Accessory Fulfillment Center, LLC.
7800 Harwin Dr., A2
Houston, TX 77036